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What and Who

Efficient management of multiple goals in spoken dialogues

Didier Pernel
Thomson LCR, Paris
Computerlinguistisches Kolloquium
AG 1, AG 2, AG 3, AG 4, AG 5, SWS  
AG Audience

Date, Time and Location

Tuesday, 7 October 97
16:00
-- Not specified --
17.3 - Computerlinguistik
Seminarraum
Saarbrücken

Abstract

Multiple goals in spoken dialogues are usual situations in everyday life.
For example, when you want to book a train seat, you often ask for the
return ticket in the same utterance. This phenomenon is however not taken into
account by current dialogue systems. I propose a model allowing the efficient
management of those situations.


A situation of multiple goals occurs as soon as the user utters a new goal
whereas the previous one has not been solved yet. We propose an algorithm to
identify the kind of multiple goals according to the task state and to the
goals themselves. I define ten strategies to process those situations. Three
meta-strategies order the strategies relevant for given situations. The system
checks the preconditions of strategies to be sure they can be triggered.
When a strategy is applied, the system updates the dialogue history and the
task state. Some strategies push a goal in a stack and pop it when the
first processed goal is fully reached.

Contact

Werner Saurer
302-4177
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Uwe Brahm, 04/12/2007 11:59 -- Created document.