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Proceedings Article, Paper
@InProceedings
Beitrag in Tagungsband, Workshop

Author, Editor
Author(s):
Bast, Holger
Weber, Ingmar
dblp
dblp
Editor(s):
Gronau, Norbertdblp
Not MPII Editor(s):
Gronau, Norbert
BibTeX cite key*:
bastweber07gwem
Title, Booktitle
Title*:
Managing Helpdesk Tasks with CompleteSearch: A Case Study
Booktitle*:
4th Conference on Professional Knowledge Management (WM'07)
Event, URLs
Conference URL::
http://wi.uni-potsdam.de/projekte/wmonline.nsf
Downloading URL:
Event Address*:
Potsdam, Germany
Language:
English
Event Date*
(no longer used):
Organization:
Event Start Date:
28 March 2006
Event End Date:
30 March 2006
Publisher
Name*:
GITO
URL:
Address*:
Berlin, Germany
Type:
Vol, No, Year, pp.
Series:
Volume:
2
Number:
Month:
Pages:
101-108
Year*:
2007
VG Wort Pages:
25
ISBN/ISSN:
978-3-936771-98-5
Sequence Number:
DOI:
Note, Abstract, ©
(LaTeX) Abstract:
CompleteSearch is a highly interactive search engine, which, instantly after every single keystroke, offers to the user various kinds of feedback, like promising query completions or refinements by category. We combined CompleteSearch with our institute's helpdesk system and carried out a small user study with some of the staff operating the helpdesk. Participants were asked to process ten typical helpdesk requests, alternatingly using CompleteSearch and the off-the-shelf Google Desktop Search. All participants preferred CompleteSearch over Google Desktop, mainly because of its speed, the feeling of being in power, and the enhanced search facilities.
HyperLinks / References / URLs:
http://wi.uni-potsdam.de/projekte/wmonline.nsf/0/EF1EE8A772ECC8F3C1257264004BED62/$File/Konferenzflyer_070119a.pdf
Download
Access Level:
Public

Correlation
MPG Unit:
Max-Planck-Institut für Informatik
MPG Subunit:
Algorithms and Complexity Group
Audience:
popular
Appearance:
MPII WWW Server, MPII FTP Server, MPG publications list, university publications list, working group publication list, Fachbeirat, VG Wort



BibTeX Entry:

@INPROCEEDINGS{bastweber07gwem,
AUTHOR = {Bast, Holger and Weber, Ingmar},
EDITOR = {Gronau, Norbert},
TITLE = {Managing Helpdesk Tasks with CompleteSearch: A Case Study},
BOOKTITLE = {4th Conference on Professional Knowledge Management (WM'07)},
PUBLISHER = {GITO},
YEAR = {2007},
VOLUME = {2},
PAGES = {101--108},
ADDRESS = {Potsdam, Germany},
ISBN = {978-3-936771-98-5},
}


Entry last modified by Holger Bast, 02/28/2008
Hide details for Edit History (please click the blue arrow to see the details)Edit History (please click the blue arrow to see the details)

Editor(s)
Holger Bast
Created
12/06/2006 05:46:04 PM
Revisions
5.
4.
3.
2.
1.
Editor(s)
Holger Bast
Christine Kiesel
Christine Kiesel
Ingmar Weber
Ingmar Weber
Edit Dates
01/23/2008 03:48:16 PM
21.06.2007 17:17:08
20.06.2007 15:32:52
05/11/2007 02:36:15 PM
12/06/2006 05:46:38 PM