Proceedings Article, Paper
@InProceedings
Beitrag in Tagungsband, Workshop


Show entries of:

this year (2014) | last year (2013) | two years ago (2012) | Notes URL

Action:

login to update

Options:








Author, Editor

Author(s):

Bast, Holger
Weber, Ingmar

dblp
dblp



Editor(s):

Gronau, Norbert

dblp

Not MPII Editor(s):

Gronau, Norbert

BibTeX cite key*:

bastweber07gwem

Title, Booktitle

Title*:

Managing Helpdesk Tasks with CompleteSearch: A Case Study

Booktitle*:

4th Conference on Professional Knowledge Management (WM'07)

Event, URLs

URL of the conference:

http://wi.uni-potsdam.de/projekte/wmonline.nsf

URL for downloading the paper:


Event Address*:

Potsdam, Germany

Language:

English

Event Date*
(no longer used):


Organization:


Event Start Date:

28 March 2006

Event End Date:

30 March 2006

Publisher

Name*:

GITO

URL:


Address*:

Berlin, Germany

Type:


Vol, No, Year, pp.

Series:


Volume:

2

Number:


Month:


Pages:

101-108

Year*:

2007

VG Wort Pages:

25

ISBN/ISSN:

978-3-936771-98-5

Sequence Number:


DOI:




Note, Abstract, ©


(LaTeX) Abstract:

CompleteSearch is a highly interactive search engine, which, instantly after every single keystroke, offers to the user various kinds of feedback, like promising query completions or refinements by category. We combined CompleteSearch with our institute's helpdesk system and carried out a small user study with some of the staff operating the helpdesk. Participants were asked to process ten typical helpdesk requests, alternatingly using CompleteSearch and the off-the-shelf Google Desktop Search. All participants preferred CompleteSearch over Google Desktop, mainly because of its speed, the feeling of being in power, and the enhanced search facilities.

HyperLinks / References / URLs:

http://wi.uni-potsdam.de/projekte/wmonline.nsf/0/EF1EE8A772ECC8F3C1257264004BED62/$File/Konferenzflyer_070119a.pdf



Download
Access Level:

Public

Correlation

MPG Unit:

Max-Planck-Institut für Informatik



MPG Subunit:

Algorithms and Complexity Group

Audience:

popular

Appearance:

MPII WWW Server, MPII FTP Server, MPG publications list, university publications list, working group publication list, Fachbeirat, VG Wort



BibTeX Entry:

@INPROCEEDINGS{bastweber07gwem,
AUTHOR = {Bast, Holger and Weber, Ingmar},
EDITOR = {Gronau, Norbert},
TITLE = {Managing Helpdesk Tasks with CompleteSearch: A Case Study},
BOOKTITLE = {4th Conference on Professional Knowledge Management (WM'07)},
PUBLISHER = {GITO},
YEAR = {2007},
VOLUME = {2},
PAGES = {101--108},
ADDRESS = {Potsdam, Germany},
ISBN = {978-3-936771-98-5},
}


Entry last modified by Holger Bast, 02/28/2008
Show details for Edit History (please click the blue arrow to see the details)Edit History (please click the blue arrow to see the details)
Hide details for Attachment SectionAttachment Section